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Terms and Conditions

  1. General

There may be adjustments to these terms by Know Mad Wines at certain times. Purchases made through this site are made under South Australian Liquor License No 51410533

  1. Freight & Order Delivery

Know Mad Wines delivers to Australia Wide only. No International delivery is available.

Dispatch of deliveries is due to occur within 2-5 business days, which excludes weekends and public holidays.

Products will be delivered by Know Mad Wines’ nominated freight company to the address provided at time of check out.

In the event that a freight cost applies, it will be clearly stated, and provided at check-out before payment is made.

Risk in the goods passes to the customer upon delivery.

Know Mad Wines does not accept liability for delay or non-delivery of products. If this does occur, the customer should accept goods delivered.

If the customer is not at the delivery address when goods are delivered, an individual may accept the goods, when showing proof of age. In the event that there is nobody available, a calling card will be left, so that the customer may arrange re-delivery at a convenient time. Goods will not be left at the delivery location unattended, nor will goods be signed for by an individual under the age of 18 years.

In the event of an ATL Authority to leave, Know Mad Wines will not take responsibility of lost or stolen goods. The customer is to ensure that the ATL location is safe and secure.

  1. AUD Prices & Taxes

Prices quoted are in Australian dollars; and include GST, and all other taxes & freight.

  1. Returns & Your Rights 

The customers’ rights under the Australian Consumer Law are not affected by these terms and conditions, namely our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Know Mad Wines will accept responsibility if goods are wrongly described or faulty, or breach the consumer guarantee, and will replace said goods. This is if goods are not damaged/broken after delivery. The customer must notify Know Mad Wines within 7 days. If a delivery fee is payable for this issue, Know Mad Wines will be liable for these charges (only when Know Wines is at fault or have breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the member).


  1. Order Placement

When placing an order with Know Mad Wines, you are confirming that all the details entered/provided to complete the order, and offer to purchase the goods as selected, are true and correct.

You verify that you are 18 years of age or over, as a condition of this purchase. All orders must be accepted by Know Mad Wines.

All specials, promotions & offers are subject to unique terms and conditions and are to be considered as ‘while stocks last’ unless otherwise mentioned.

Know Mad Wines may at its own discretion substitute alternative products or vintages of a similar value or style if a product is unavailable upon dispatch.

  1. Responsible Service of Alcohol – RSA

Know Mad Wines supports the responsible service and consumption of alcohol in moderation.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. The customer therefore warrants that they are 18 years or over of age. You also warrant that you are not obtaining goods for persons under the age of 18.

  1. Limited Liability

Know Mad Wines’ liability is limited to either the replacement of products or the cost to replace, whichever is the lesser, where Know Mad Wines is at fault.

To the extent permitted by law Know Mad Wines disclaims all liability (however arising including negligence) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content, the site and/or any website to which the site is linked, or any action taken (or refrained from being taken) as a result of using any of these.


  1. Limitation of Forward Supply

The sale, promotion or sale of goods from Know Mad Wines outside of Australia is prohibited. Products from Know Mad Wines are not available for resale within Australia, especially in the case of on selling and resale.

The customer must indemnify Know Mad Wines against all claims, actions, liabilities, charges, expenses, losses, damages and costs arising out of or in connection with a breach of this clause.